Terms & Conditions

1. Provider and scope

These terms apply to reservations and purchases made through the THE DEN Founding Circle website. Individual tier descriptions form part of the agreement and take priority where they conflict with these general terms.

2. Nature of the Founding Circle

The Founding Circle is a reward-based community funding campaign supporting the creation and launch of THE DEN.

• Payments are made in exchange for the stated reward, recognition or benefit.
• They are not investments, securities, shares, loans or silent partnerships.
• They do not create ownership, voting, profit or interest rights.
• They are not charitable donations for tax purposes unless expressly confirmed otherwise.

3. Tiers and prices

The website states available tiers, prices and benefits. The displayed tier price is the total payable by bank transfer unless expressly stated otherwise. Future availability, quantities and prices may change without affecting already confirmed contracts.

4. Reservation and contract

1. You select a tier and submit the form.
2. We provide a reservation summary, bank details and unique reference.
3. The place is reserved for 72 hours.
4. You transfer the exact amount using the reference.
5. After payment is identified and accepted, we send confirmation.

Your submission is an offer. A binding contract is formed when we accept it after payment, normally by confirmation email. The automated reservation message alone is not final membership confirmation.

5. Payment and expiry

Payment is by bank transfer. Use the reference exactly as provided. You bear fees charged by your own bank. Payment is received when credited to our account.

If payment is not received within 72 hours, the reservation may expire. A late payment does not automatically revive it. If the tier is unavailable, we will offer an alternative or refund an identifiable payment.

6. Acceptance and rejection

Before acceptance we may reject an order where a tier is unavailable, information is materially incorrect, payment cannot be matched, misuse is suspected or fulfilment would be unlawful or objectively impossible. Any identifiable payment received will be refunded.

7. Rewards and timing

We will use reasonable efforts to provide the confirmed reward. Renovation, opening, preview, event, production and delivery dates are estimates unless expressly confirmed as fixed. Delays may result from permits, construction, suppliers, production, staffing, safety requirements or circumstances outside our reasonable control.

You must provide requested fulfilment information, such as display name or reward choice, accurately and within a reasonable time.

8. Reasonable changes

If the original item, format, date or supplier is unavailable, we may provide a substantially equivalent replacement. We will inform supporters of material changes. If a replacement is not reasonably equivalent, you may choose it, another comparable reward or a refund of the affected reward price.

9. Public recognition

Publication of a supporter name is voluntary and uses the wording you provide. We may refuse or abbreviate unlawful, discriminatory, threatening, misleading, infringing, promotional or excessively long wording.

You may request removal from future digital displays. Removal from a permanently produced physical item may not be possible after production or installation begins.

10. Statutory withdrawal right

Model withdrawal statement

Statutory exceptions may apply to leisure services, events, food or beverages tied to a specific date or period, and to personalised goods made to individual specification. Any applicable exception will be communicated before the relevant binding purchase where required.

11. Cancellation after the withdrawal period

After the statutory withdrawal period, there is no general contractual cancellation right unless the tier description says otherwise. We may agree to a goodwill cancellation or tier change where fulfilment has not begun and no individual production, reservation or external cost has been incurred.

12. Campaign cancellation or failure to open

If we permanently cancel the campaign before fulfilling a paid reward, or THE DEN does not proceed and the agreed reward cannot reasonably be provided, we will offer an equivalent alternative or refund the unfulfilled reward price.

Temporary delays, opening-date changes or concept changes do not automatically amount to permanent cancellation. Statutory rights remain unaffected.

13. Defects

Statutory rights for defective goods or services remain unaffected. Contact ourden@web.de if a reward is damaged, materially different or otherwise defective.

14. Liability

We are liable without limitation for intent, gross negligence, injury to life, body or health, mandatory product liability and expressly assumed guarantees.

For slight negligence, liability applies only to breach of an essential contractual obligation and is limited to foreseeable, contract-typical damage. These limits also benefit our legal representatives, employees and agents. Mandatory consumer rights remain unaffected.

15. Venue and event access

Founding Circle status does not remove lawful house rules, age restrictions, capacity limits, safety instructions, licensing conditions or event-specific requirements. Unless expressly stated, it does not include unlimited entry, drinks or priority over safety and licensing rules.

16. Data protection and disputes

See our Privacy Policy and Cookie Policy.

We are neither willing nor obliged to participate in consumer-arbitration proceedings unless a mandatory legal obligation applies.

17. Applicable law and severability

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. A consumer resident elsewhere retains mandatory protection of that country.

If a provision is invalid, the remaining terms remain effective and the statutory rule replaces it. Updated terms apply to future reservations; the accepted version continues to govern an existing contract unless law or express agreement requires otherwise.